The do.OS Framework translates the vision of digital opportunity into coordinated action.
It outlines how organizations, institutions, public systems, and community partners work together to build and sustain the five layers of do.OS.
Rather than defining what digital opportunity is, this framework focuses on how communities implement it — through shared roles, ecosystem coordination, and collective accountability.
How the Framework Operates
Building digital opportunity requires more than individual programs.
Each layer of do.OS depends on coordinated action across community organizations, healthcare systems, schools, workforce partners, public agencies, philanthropy, technology partners, and residents themselves.
To support this work, do.OS uses a shared responsibility model that clarifies ownership, accountability, collaboration, and communication across the ecosystem.
Shared Responsibility Framework (RASCI)
The framework uses a shared responsibility model to define how organizations contribute to implementation and long-term sustainability.
| Role | Definition |
|---|---|
| Responsible | Leads and completes the work |
| Accountable | Owns the final outcome |
| Support | Assists implementation and coordination |
| Consulted | Provides expertise, guidance, and input |
| Informed | Receives updates and progress information |
No single organization owns digital opportunity.
The framework is designed to support coordinated action across partners, systems, and sectors while creating clear pathways for collaboration and shared accountability.
How Each Layer Works in Practice
The following sections outline how each layer of do.OS translates into implementation, ecosystem participation, and shared responsibility.
Each layer identifies:
- organizations helping lead the work
- partners contributing across the ecosystem
- accountability and coordination structures
- opportunities for future participation and growth
As communities evolve, the framework can evolve alongside them.
Access Layer
Can people get connected?
Reliable internet, devices, affordability, and connectivity standards that enable participation in modern digital life.
Responsible Partners
Others Who Contribute
| Accountable |
|
|---|---|
| Support |
|
| Consulted |
|
| Informed |
|
Human Support Layer
Do people have someone they trust to help them navigate complexity?
Trusted guidance, digital navigation, and community-based support systems that help people overcome barriers and move through complex digital environments.
Responsible Partners
Others Who Contribute
| Accountable |
|
|---|---|
| Support |
|
| Consulted |
|
| Informed |
|
Skills & Confidence Layer
Do people feel capable and confident using technology to achieve their goals?
Digital literacy, online safety, critical thinking, and future-ready learning that help people build confidence, independence, and adaptability in a digital and AI-driven world.
Responsible Partners
Others Who Contribute
| Accountable |
|
|---|---|
| Support |
|
| Consulted |
|
| Informed |
|
Systems Layer
Can people effectively use the digital systems that shape their daily lives?
Work, healthcare, education, government, and community systems that are accessible, connected, and responsive to how people navigate modern digital life.
Responsible Partners
Others Who Contribute
| Accountable |
|
|---|---|
| Support |
|
| Consulted |
|
| Informed |
|
Optimization Layer
Is the system learning, adapting, and improving over time?
Shared data, community feedback, measurement, and cross-sector coordination that help communities continuously improve systems, adapt to change, and strengthen long-term outcomes.
Responsible Partners
Others Who Contribute
| Accountable |
|
|---|---|
| Support |
|
| Consulted | |
| Informed |
|
What’s Next?
The do.OS Framework outlines how communities coordinate digital opportunity through shared responsibility, ecosystem alignment, and long-term accountability.
Explore the broader vision behind do.OS or dive into the objectives and measures guiding implementation.
