These quick stats offer a snapshot of how CDE Digital Navigator services are being used across the greater Charlotte region and through CDE-based Ageless Access support. Together, they highlight where community members are seeking help, how support is delivered, and how digital navigation helps people access the tools, skills, and services they rely on every day.
| Category |
FY2025 Mid-Year July 1 – Dec 31, 2024 |
FY2025 Mid-Year Audited July 1 – Dec 31, 2024 |
FY2026 Mid-Year July 1 – Dec 31, 2025 |
|---|---|---|---|
| Ticket Volume | 1,792 | 1,804 | 1,577 |
| Sign-Ups for Affordable Home Broadband | 686 | 688 | 420 |
| Purchasing Affordable Technology | 1,147 | 1,205 | 730 |
| Basic Device / Connectivity Issues | 175 | 145 | 330 |
| Learning New Digital Skills | 375 | 325 | 780 |
| Other | 43 | 2 | 29 |
| Calls Made | 6,232 | 6,232 | 5,405 |
| Events Supported | 42 | 47 | 240 |
| Volunteers | 296 | 296 | 310 |
Notes to better understand the data above:
Ticket Volume: Residents can select multiple services in one support ticket. Thus, the number of service types requested will not equal the total number of tickets.
Annual Audits: Audits of the software housing Digital Navigator Service analytics are conducted annually. These annual data review periods, in addition to other factors such as retroactive data imports, may cause data in the previous fiscal year column to differ slightly from the initial printing of past Impact Reports.
